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CHTAEF & Interval International PROFESSIONAL DEVELOPMENT WORKSHOPS
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CHTAEF & Interval International PROFESSIONAL DEVELOPMENT WORKSHOPS

Our PROFESSIONAL DEVELOPMENT WORKSHOPS are designed to support in-market certification and training workshops for employees at hotels and resort in St Maarten. This year’s courses include: HEALTHY PEOPLE MANAGEMENT – Take your Vitamin C! for Supervisors & Managers ENGINEERING WITH EMPATHY for Customer Facing Engineering & Maintenance Supervisors & Team Members FRONT DESK EQ V AI for Customer Facing Front Office Supervisors & Team Members HAPPY HOUSEKEEPERS! for all Housekeeping Supervisors

 Export to Your Calendar 10/1/2019 to 10/4/2019
When: 1 - 4 Oct 2019
8:00 AM
Where: Sint Maarten
Contact: Tracy Bell
305-443-3040


Online registration is available until: 9/1/2019
« Go to Upcoming Event List  

Tuesday, October 1 – 9.30am Registration & Breakfast / Course 10am prompt to 5:30pm

HEALTHY PEOPLE MANAGEMENT – Take your Vitamin C!  for Supervisors & Managers

Energetic, interactive day in which participants discover the 8 Vitamin C’s critical for healthy relationships with all colleagues. 

·      Key learning points emerge from each team exercise that can be utilized by participants & HR Managers on-property moving into the upcoming season.  

·      The day also assesses current communication methodology and suggests uplifts that can be used day-to-day, and, within reporting mechanisms and evaluations. 

·      Each participant will create a Personal Uplift Action List that will be shared with their G.M.

 

Wednesday, October 2 – 8.30am Registration & Breakfast / Course 9am prompt – concludes with Lunch at 12.30pm

Engineering with Empathy for Customer Facing Engineering & MaintenanceSupervisors & Team Members 

Interactive session with role-plays and group discussion that focuses on

·      Owner/Member/Guest: Personality Types, Reading Visual Cues, Understanding the Vacation Mindset

·      In-Unit smooth empathetic interaction with owners/members/guests for WOW! results

 

Wednesday, October 2 – 12.30pm Lunch / 1.30pm Registration / Course 2pm prompt to 5pm

Front Desk EQ v AI for Customer Facing Front OfficeSupervisors & Team Members

Informational session with group discussion and key learning points that can immediately be practiced on-property

·      Understanding the advance of robotics within hospitality

·      Identifying positive and negative challenges from A I

·      Valuing & Honoring Members with genuine empathy and efficiency

 

Thursday, October 3 – 8.30amRegistration & Breakfast / Course 9am prompt to 4.30pm

HAPPY HOUSEKEEPERS!  for all Housekeeping Supervisors & Team Members

Energetic, interactive day in which participants discover the positive impact of their actions through safety consciousness & eco-smarts is a win-win for everyone.

·      Personal working health & safety tips, techniques & education to benefit the team member & the Owner/Guest

·      Guest Interaction & Appropriate Caring Response Skills

·      Organic Cleaning Products Laboratory

Contact Us

2655 Le Jeune Road, Suite 800,
Coral Gables, FL 33134
Phone: 305.443.3040

E-Mail: membership@caribbeanhotelandtourism.com
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